• You can view your order history on the account page after signing in.• Only orders that are still being prepared can be cancelled or changed.• Cancellations can be requested through your account.• Changes to options or the shipping address can be requested via chat support.

• Domestic (Korea) orders ship with CJ Logistics; international orders ship with DHL.• Orders are dispatched in sequence on business days; weekends and public holidays are not dispatch days.• Delivery may be delayed depending on the carrier.• International shipping takes about 7–15 business days and may vary by destination and local delivery conditions.• The RECTO fulfillment center is closed to visitors, so in-person pickup or courier (quick service) collection is not available.• Gift wrapping and shopping bags cannot be included with online store orders.

• Exchanges, including changes of product or option, cannot be processed through our system.• If you would like an exchange, please return the item and place a new order for the product you want.• Items ordered from the RECTO official online store may be returned within 7 days of receipt, provided they meet the return conditions.• Returns can be requested through your account. Once the request is complete, the return is handled by our designated carrier.• Items must be in the condition in which they were received, and every component must be sent back together, including product tags, dust bags, accessories and any gifts with purchase.• Returns may be refused if an item shows signs of wear or its value has been diminished.• For domestic (Korea) orders, a carrier pickup is booked automatically when the return is requested, and the courier collects the parcel within 1–3 business days.• For international orders, please ship the return strictly according to the return instructions provided.• We may be unable to assist with loss, delays or other problems caused by not following the designated procedure or carrier.• We accept no responsibility for the loss of, or shipping damage to, items sent back without a prior return request.• As a rule, the return shipping fee is deducted from the refund amount; the amount may vary depending on the order and the return conditions.• The refund is processed once the returned item has arrived at our fulfillment center and passed inspection.• Refunds are issued to the payment method used for the original purchase.• Depending on the payment method and financial institution, it may take 3–5 business days for the refund to be completed.• The original shipping fee, customs duties, taxes and other incidental charges may not be refundable, except where otherwise provided by applicable law or a separate policy.

• RECTO products are covered by a one-year warranty from the date of purchase.• Repair requests are accepted only for items purchased from an official retailer and accompanied by proof of purchase.• Items for which you were informed before purchase that repairs are not available cannot be repaired.• Even within the warranty period, a repair may be chargeable or not possible depending on user fault, the availability of materials and the extent of the damage.• To request a repair, please contact us via chat support; we will review your request and guide you through the process.

• Each policy applies in accordance with the operating standards of the RECTO online store.• Detailed information on orders, shipping, exchanges, returns, refunds and repairs is available under each section.• Operating policies may change in line with brand operations; we will give notice in advance of any change.